Early Career Foundation · Arvixe & eApps Hosting · Aug 2012 – Dec 2019
Where the operator habits started
Arvixe gave me my first opportunity in the hosting industry — and I'm genuinely grateful for the foundation it provided. I still remember the email offering me the role; it marked the start of a career in hosting and SaaS support that continues today.
How I Operated
During this period, I worked across billing, sales, and technical support, managing 7–9 concurrent live chat sessions during peak volume while also handling phone and helpdesk inquiries.
Alongside frontline work, I gravitated toward documentation and clarity. I authored customer-facing onboarding and technical guides to reduce friction and repeat questions, and wrote internal documentation and training materials to help onboard new Billing/Sales hires.
This early experience shaped how I operate today: handle complexity under pressure, then document and systematize it so the team scales.
Billing, Sales & Technical Support
Multi-Channel Support at Volume
Managed high-volume customer inquiries across live chat, phone, and helpdesk — often handling 7–9 simultaneous conversations during peak periods.
What I Was Doing Day-to-Day
- Supported billing and sales inquiries across live chat, phone, and helpdesk
- Managed 7–9 simultaneous live chat conversations during peak periods
- Assisted with operational workflows tied to an eNom account managing 100,000+ domains
Internal Recognition
The onboarding guide "How to Order an Account with Arvixe" received recognition from the CEO in a company-wide message — an early signal that structured, clear documentation creates real operational leverage.
Documentation & Knowledge Systems
Customer-Facing & Internal Guides
Created internal documentation and onboarding materials for new Billing/Sales hires, alongside a library of public-facing technical and onboarding guides published on the Arvixe company blog.
Impact
- Reduced friction and repeat customer questions via self-serve guides
- Accelerated onboarding for new Billing/Sales hires through internal documentation
- Built an instinct for documentation-as-leverage that carries through to Webflow
Published Case Studies — Arvixe Blog
Click any card to view the full PDF.
How to Order an Account with Arvixe
Customer-facing onboarding guide (billing + account setup)
What is Web Hosting?
Explains hosting fundamentals in plain language
Three Ways to Upload a Database to Linux Server
Step-by-step Linux database upload workflow
Transfer .co, .uk, .mx, .pro, .tv & Other Domain Extensions to Arvixe
Domain transfer guide across non-standard TLD extensions
How Do I Know How Much RAM I Am Using?
Technical reference for server memory monitoring
How to Install SocialEngine onto Your Linux Server
App installation walkthrough for a social platform CMS
How to Install TomatoCart onto Your Linux Server
Step-by-step setup for an open-source e-commerce platform
Uninstall Software from Softaculous
Quick-reference guide for removing apps via Softaculous
Cloud Infrastructure Support · eApps Hosting · Jun 2016 – Dec 2019
Infrastructure Support at Scale
Supported customers on an auto-scaling cloud infrastructure and PaaS platform, and served as the primary customer-facing point of contact for a large-scale server migration.
What I Was Doing Day-to-Day
- Supported customers on an auto-scaling cloud infrastructure platform across billing, provisioning, networking, storage, virtual server, and account issues — coordinating with System Administrators on complex cases
- Supported customers deploying and managing applications on the company's PaaS platform — deployment, configuration, runtime, and account issues
- Executed Linux CLI commands under sysadmin supervision, including an SSH-based email infrastructure migration to a new server
Impact
- Primary customer-facing point of contact during a migration affecting 680+ customers
- Executed Linux CLI commands under sysadmin supervision to migrate 2,600+ virtual servers from Xen to KVM
- Contributed to reduced operating costs via an SSH-led email infrastructure migration alongside a System Administrator
See How This Scaled at Webflow
4.5+ years as a Senior IC across billing, platform support, and escalations — building on everything that started here.
Tools & Platforms
eNom, cPanel, WHM, Softaculous, live chat systems, helpdesk & phone support, Linux CLI, SSH, cloud infrastructure & PaaS platforms