Available for new opportunities
Sefket Nouri
Senior SaaS Support & Billing Ops Specialist
13+ years building support systems, resolving escalations, and improving operational workflows.
View My Work18-21
tickets resolved / day
~0%
MTTR improvement
0
years at Webflow
"Consistently outperformed billing and account goals while showing deep customer empathy."
Selected Work
Impact at Webflow
API & Infrastructure
Automated Identity Verification
Designed a magic-link authentication system that reduced Mean Time to Resolution by ~20%, eliminating manual triage loops entirely.
Billing & Workflow
One-Click NPO Discount Workflow
Replaced a multi-step manual nonprofit verification process with a self-service portal, streamlining approvals and reducing billing bottlenecks.
Community & Advocacy
Community Advocacy & Support Engineering
Managed 6 months of high-stakes Reddit and Discourse discussions as the public face of Webflow support, deflecting tickets and de-escalating crises.